Maid Svc Terms and Conditions
Introduction and Use of Site
Applicability: These terms apply universally to all users of Maid Svc's website, maidsvc.com.
Legal Compliance: The use of our site is subject to these terms, conditions, and all applicable laws.
Requirement for Agreement: Users must agree to these terms to use the website. Non-agreement necessitates refraining from site use.
Right of Refusal
General Refusal Right: Maid Svc retains the right to refuse service to anyone, primarily for reasons included but not limited to the following specific instances:
Access Issues: Inability to access the home.
Utility Absence: Lack of essential utilities like power or water.
Environmental Controls: No air conditioning or heating.
Booking Issues: Frequent cancellations, schedule changes, or improper booking practices.
Scope of Service: Requests outside the agreed scope of the original booking or omitting rooms.
Behavioral Concerns: Rude or abusive behavior towards our team members.
Staff Poaching: Attempts to privately employ Maid Svc staff.
Billing Information: Providing incorrect or non-functional billing details. A valid credit card must be placed on hold to secure the booking.
Non-Compliance with Terms: Insisting on non-compliant terms that conflict with our policies.
Health and Safety Risks: Service refusal in cases of hazardous conditions or health risks to our staff.
Legal Compliance: Refusal to engage in activities that violate legal or regulatory standards.
Privacy and Data Security: Non-compliance with privacy and data security standards.
Custom Requests: Declining services that require unfeasible customization or are beyond our expertise.
Capacity Limitations: Inability to service due to overbooking or limited resources.
Discretion in Refusal: Refusal decisions are made at Maid Svc's discretion, ensuring fairness and compliance with applicable laws.
Cancellation and Reschedule Policy
Late Cancellation Fee: A fee of 50% of the total booking price is applied to cancellations or postponements made less than 24 hours before the scheduled time.
Policy on Future Services: Future scheduled services remain unaffected by a single instance of late cancellation.
Direct Communication for Changes: All schedule or service changes must be communicated directly to Maid Svc. This includes any cancellations or modifications to the service schedule.
Method of Communication:
For any changes, including cancellations, clients should email support@maidsvc.com or text 305.800.6243.
This process ensures that the communication is received and handled
Confirmation of Receipt:
Maid Svc will provide confirmation of receipt for any schedule changes or cancellation requests.
Clients are advised to ensure they receive this confirmation as validation of their request.
Written Notice for Regular Service Termination:
Clients wishing to terminate regularly scheduled services must submit their request in writing for it to be effective.
This can be done through the provided email or via text.
The request becomes officially effective only after Maid Svc confirms receipt and acknowledges the termination.
Payment
Accepted Methods: Amex, MasterCard, and Visa are accepted. Cash or checks are not accepted.
Pre-Service Hold on Funds: A hold will be placed on funds 24 hours before the scheduled service. The credit card will not be charged until after the service has been completed.
Credit Card Charging: Your credit card will not be charged until after the service has been completed and the housekeeper reports the service hours provided.
Receipt Provision: A receipt will be automatically emailed to you after your credit card is charged, which occurs within 24 hours of the cleaning service completion.
Payment Due: Full payment is due on the day of the service.
Credit Card on File: To ensure the utmost security and privacy, we do not keep any credit card information on file at our office. We advise clients to provide their credit card information only online in the privacy of their own home, using our secure system. All credit card details are securely stored in our booking software, which is fully compliant with the Payment Card Industry (PCI) Data Security Standards. This compliance assures the highest level of security for your financial information. Maid Svc has access only to the last four digits of your card for reference. Clients can access and manage their account information by logging into their Maid Svc account. Your account will be charged the balance due, plus any applicable fees, on the day of the service.
Gift Cards
Redemption: Gift cards can be used for services within Maid Svc’s service areas.
Non-Refundable: Gift cards cannot be returned, refunded, or redeemed for cash. They should be treated like cash and are not replaceable if lost or used without authorization.
Delivery and Use: Gift cards are delivered via email instantly and can be applied to any of our services.
Property Damage and Accident Policy
Responsibility for Care: We prioritize the care and safety of your property during our services. However, Maid Svc is not liable for damages resulting from pre-existing conditions, general wear and tear, or actions of third parties. We recommend clients secure or store away valuable items, such as collectibles, antiques, and high-value objects, to minimize the risk of accidental damage.
Fully Insured: Maid Svc is fully insured, providing an additional layer of protection and peace of mind for our clients and our team. This insurance covers significant damages or accidents that may occur during our cleaning services.
Client Obligations: Clients are expected to inform us of any specific care instructions or areas/items in their home requiring special attention. Failure to provide such information may limit our liability for any related damages.
Reporting Damages: In the event of any accidental damage caused during our service, our team members are trained to report it immediately. Additionally, clients must report any unreported damages to Maid Svc within 24 hours to be considered for reimbursement.
Liability Limit: Maid Svc's liability for any damage claim is limited to the lesser of the reasonable repair cost or a maximum cap of $500. This cap is set to balance client reassurance and our ability to manage potential liabilities.
Pre-Existing Damages: We are not responsible for damages or loss related to pre-existing issues in the client’s property. Maid Svc assumes no liability for the loss of items not securely stored or reported as valuable prior to our service commencement.
Exclusion of Liability: Maid Svc is not responsible for damage due to faulty installations, light fixtures, ceiling fans, pictures, or improperly secured items. Clients should ensure these items are properly installed and secured to prevent accidental damages.
Refunds
No Refunds Policy: Due to the personalized and subjective nature of our cleaning services, refunds are not offered.
Satisfaction Guarantee: If you're not completely satisfied with our work, please contact our office within 24 hours of the cleaning. For a quicker and more effective resolution, we encourage you to include visual evidence (photos or videos) of the specific areas of concern when you reach out. This can be sent via email or text.
24-Hour Cleaning Guarantee: Should any part of our service fall short of your expectations, let us know within 24 hours of service completion. We will promptly address and re-clean the specified area. Providing visual documentation can help us understand the issue better and tailor our response accordingly.
Addressing Concerns: Your specific feedback, accompanied by any relevant visual evidence, is invaluable in guiding our re-cleaning efforts and improving our services.
Limitations: This guarantee applies to areas included in the agreed-upon cleaning plan and does not cover damages or issues arising from circumstances outside our control.
Cleaning Scheduling
Types of Services Offered:
Recurring Services: These services are customized to meet your specific cleaning requirements. We work with you to establish a regular cleaning schedule that fits your needs. If available, we can assign a specific housekeeper to ensure consistency in service.
One-Time Services: These are single cleaning appointments scheduled based on our standard time blocks to address immediate cleaning needs.
Customization and Adaptation: We understand that each home is unique. It may take a few sessions to tailor our services to your ongoing maintenance needs. Your feedback after each service helps us refine our approach from an initial deep clean to regular maintenance.
Team Assignment and Consistency: While we strive for consistency by assigning the same team members to your home, please note that staff availability may vary. Rest assured, all our team members are trained to provide top-quality service.
Additional Time Authorization: If, due to the unique nature of your home, your service team member is unable to complete your service within the amount of time requested, we may call you to ask for authorization to spend more time servicing your home. We will inform you of any additional costs before proceeding with the work.
Arrival
Arrival Times: To ensure the delivery of high-quality service to all our valued clients, Maid Svc does not specify exact arrival times. Instead, we offer arrival windows that allow our service team members to accommodate the unique variables of each day and each home while upholding our commitment to you. Our service team members will arrive within the following timeframes:
Mornings: 9:00 AM - 10:00 AM
Afternoons: 1:00 PM - 3:00 PM
Please note that if you reside in a condominium or apartment building, the clock for your service will start from the moment we arrive at the front desk.
Client Responsibility for Timely Access: We kindly request that clients ensure timely access to the property on the scheduled service day. In the event that no access is provided upon arrival, our housekeeper will wait for up to 30 minutes. If access is not granted within this timeframe, the service will be canceled, and a late cancellation fee will be applied.
In-Home Time (Labor Hours)
Team Efficiency: Our service team members usually work alone or in pairs. If we send a team of two housekeepers to your home, your service will be completed faster. However, it's important to note that the total number of hours billed for the service will not change. We charge based on the number of housekeepers and the hours they work. For example, a 2-hour service with 2 housekeepers will still be billed as 4 hours in total. (2 housekeepers x 2 hours each= 4 hours of total service)
Holidays
Service Rescheduling for Holidays: If your scheduled service date coincides with a holiday recognized by Maid Svc, we will promptly reach out to you to arrange an alternative appointment. Please note that we are closed on Independence Day, Labor Day, Christmas, and New Year Holidays.
Feedback
Importance of Feedback: Your feedback is invaluable to us as we continuously strive to improve our services. Please feel free to share your comments, suggestions, or thoughts with us via email at support@maidsvc.com or by calling or texting us at 305-800-6243. Your input helps us serve you better.
Gratuity
Appreciated Tips: Tips are a valuable and much-needed source of support for our hardworking housekeepers. While not required, they are greatly appreciated as a way to show your gratitude for their excellent service. Please note that housekeepers receive 100% of their tips. You can add a tip online by logging into your account or simply inform us by texting us at 305-800-6243. Your generosity means a lot to our team!
Breakage/Loss
Liability Limit: Maid Svc's liability for breakage or loss of items is limited to a maximum of $500.00. Key replacement and locksmith fees are covered only if written instructions regarding key handling were followed incorrectly.
Written Key Instructions: All key instructions must be provided in writing, and verbal instructions will not be considered for the purpose of key handling.
Supplies
Quality Supplies: We use high-quality, tested supplies and equipment. Clients may request the use of special products for specific surfaces.
Non-Solicitation Referral Fee
Agreement Terms: Engaging directly with our team members in violation of our non-solicitation agreement incurs a referral fee of $2,500.00.
Website Security
Data Protection: We use SSL technology to ensure the security of your personal information during online transactions.
Communication Preferences (Opt-In and Opt-Out)
Opt-In: By booking a service or requesting an estimate, you opt-in to receive service-related communications.
Opt-Out: Instructions are provided for opting out of receiving future communications via email, postal mail, phone calls, or texts.
Terms and Termination
Applicability: These terms and conditions (the "Terms") are effective when you access the Maid Svc website or complete an information request. These Terms can be terminated by Maid Svc at any time, subject to the terms of our agreement.
Copyright and Trademark
Copyright: All content on this site is copyrighted under U.S. law and is the property of Maid Svc.
Trademark: Any trademarks used on the site are the property of Maid Svc or its affiliates.
Limitation of Liability and Indemnification
Liability: Maid Svc is not liable for special or consequential damages related to the use of the site or services.
Indemnification: Users agree to indemnify Maid Svc against losses or damages resulting from the violation of these terms.
Third Party Links
External Sites: Maid Svc may link to third-party sites but is not responsible for their content or practices.